Damage and Loss Waiver | Sunbelt Rentals

Protect your hire with our Damage & Loss Waiver

Accidents and theft can happen on even the best-run sites. Our Damage & Loss Waiver gives you simple, built-in protection for Sunbelt-owned equipment while it’s on hire, so you’re not left covering the full cost of repair or replacement if the unexpected happens. It’s optional and easy to add to any hire, costing just 15% of the equipment hire rate.

The waiver covers most accidental damage, loss and theft during the hire period (subject to terms and exclusions). You’ll still need to take reasonable care of the kit, use competent operators and secure equipment when not in use, but if something goes wrong, there’s a clear process and only a small excess to pay on valid claims.

Add the waiver when you book, or speak to our team if you’re unsure whether it’s right for your project.

How it works

Getting protected with our Damage & Loss Waiver is straightforward and hassle-free.

Add it to your hire when completing your booking. It’s available to both trade account and cash customers.
Pay 15% of the equipment hire rate, giving you protection throughout your hire.
You're covered during the entire hire period - from delivery or collection through to off-hire, covering accidental damage, theft and loss (subject to terms and exclusions).
Follow a simple claims process if needed. If something happens, just notify us straight away. We’ll go through the incident together and make sure your claim is submitted correctly.

What’s protected and what’s not?

Understanding what our Damage & Loss Waiver covers helps you get the most from it.

What’s protected?	What’s not?
✅ Accidental damage Unexpected damage during normal use.	❌ Deliberate misuse or negligence Not covered if equipment is used carelessly or against instructions.
✅ Theft Covered when reasonable security measures are in place.	❌ Unsecured or unattended equipment Theft cover doesn’t apply if items are left unlocked or visible.
✅ Loss during the hire period Protection applies from delivery or collection through to off-hire.	❌ Wear and tear or breakdown Routine wear, punctures or mechanical faults aren’t included.
✅ High cover limits Up to £100,000 per incident, with no single-item cap.	❌ Third-party liability The waiver only covers Sunbelt-owned equipment.
✅ Tracked equipment No excess on theft claims when an active tracker is fitted.	❌ Unexplained disappearance Missing items without a reported incident or police reference.
✅ Coverage across your full hire Available for a wide range of Sunbelt equipment.	❌ Excluded items Certain specialist equipment or consumables may not be eligible.

How to make a claim

If something happens to your equipment, follow these simple steps to make a claim under the Damage & Loss Waiver.

Notify us immediately by contacting your Sunbelt depot or account manager as soon as the incident occurs.
Report theft or vandalism to the police and obtain a crime reference number to support your claim.
Discuss the claim details with a Sunbelt Representative who will submit your claim within the 28-day claim notification period
Retain damaged equipment and keep it safe for inspection without attempting to repair or dispose of it.
Pay the applicable excess once your claim is approved, and we’ll take care of the rest.

Our team will support you through the process to get you back up and running quickly.

Damage & Loss Waiver

How it works

What’s protected and what’s not?

How to make a claim

Download information packs

Cash customers

Credit account customers

Frequently Asked Questions

Is the Damage & Loss Waiver an insurance policy?

Do I still need my own insurance if I take the waiver?

Is the waiver mandatory?

How much does it cost?

What happens if something gets stolen?

What types of incidents are covered?

Can I add the waiver after my hire has started?

How do I make a claim?

Does the waiver cover all equipment?

What’s the excess if I make a claim?